The Case for Change

Discover why so many projects fail after go-live — and what you can do differently. This module introduces the difference between project delivery and human adoption, exploring the performance dip that occurs when people resist new ways of working. You’ll see how understanding the human side of change transforms implementation into lasting success.

The Fundamentals of Change Management

Learn the core framework that drives successful transformation. You’ll explore the three phases of change management — Prepare, Manage, Sustain — and the key roles that make adoption possible, from sponsors and change leaders to change agents. By the end, you’ll know how to build alignment, accelerate adoption, and sustain results across your organization.

Why Change Is Hard (and How to Lead Through It)

Uncover the neuroscience behind resistance and learn how to lead through it with empathy and precision. This module explains what happens in the brain during change, from the threat response to cognitive biases like status quo and loss aversion. You’ll leave equipped with practical, brain-based strategies for helping individuals and teams move from fear to focus.

About the Course

Learn how to turn project delivery into real adoption. Change Management Fundamentals blends neuroscience and practical strategy to help leaders guide people through change with clarity and confidence. You’ll uncover why resistance happens, how to reduce it, and how to make change stick — long after go-live.

Meet Your Instructor

Jessica Billiet, MBA, PMP, CCMP is an experienced change management strategist, neuroscience-based leadership expert, and author with nearly fifteen years of experience leading organizational transformation initiatives. She has guided Fortune 500 companies and public sector organizations through large-scale digital and cultural change, helping leaders connect project delivery to real-world adoption. As the founder of Excelsior Professional Services, Jessica designs and teaches programs that combine practical frameworks with brain science — giving leaders the tools to reduce resistance, build engagement, and create sustainable performance. Her approach blends warmth, clarity, and credibility, making complex ideas simple and actionable. Jessica’s mission is to help people lead change with clarity, compassion, and confidence — because when people thrive, organizations do too.

Course Curriculum

3 Chapters · 23 Lessons

  1. 1

    Introduction to Change Management

    1. Introduction to the Course Free preview
    2. (Included in full purchase)

      Learning Objectives

    3. (Included in full purchase)

      Change Management vs. Project Management

    4. (Included in full purchase)

      The Change Curve

    5. (Included in full purchase)

      Reflection

    6. (Included in full purchase)

      Knowledge Check!

    7. (Included in full purchase)

      Download: Delivery ≠ Adoption: Project Management vs. Change Management

  2. 2

    The Fundamentals of Change Management

    1. (Included in full purchase)

      Why Change Management Exists & A Simplified Framework

    2. (Included in full purchase)

      Roles We Play in Change

    3. (Included in full purchase)

      Reflection

    4. (Included in full purchase)

      Knowledge Check

    5. (Included in full purchase)

      Download: The Roles We Play In Change

  3. 3

    Why Change is Hard, and How to Lead Through it

    1. (Included in full purchase)

      Welcome to Module 3

    2. (Included in full purchase)

      Your Brain is a Prediction Machine

    3. (Included in full purchase)

      The Brain's Threat Response During Change

    4. (Included in full purchase)

      Breaking and Building Habits

    5. (Included in full purchase)

      Cognitive Bias During Change

    6. (Included in full purchase)

      Making Change Work: Leading Change 1-1 and at Scale

    7. (Included in full purchase)

      Reflection

    8. (Included in full purchase)

      Knowledge Check

    9. (Included in full purchase)

      Download: Leader Playbook

    10. (Included in full purchase)

      Final Thoughts

    11. (Included in full purchase)

      Thank You!

Student Testimonials

Discover how our course has empowered individuals like you to excel in change management.

”
Text-only testimonials are quick to scan and can highlight the value of your product at a glance.
Jessica L.

Las Vegas, NV

The combination of text and imagery make the testimonial feel more personal and credible.
Ashley T.

Working mom

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Finally, a handbook that makes photography feel simple! It covers everything from camera settings to post-processing in a way that actually makes sense.
Anna W.

Amateur photographer

Ready to Lead Change?

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$75.00

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